Refund & Returns Policy
Last Updated: 01 July 2026
Refund & Returns Policy
Customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return policy below.
Return Period
Returns are accepted within 30 days of delivery.
Eligible Returns
Returned items must:
- Be unused
- Be in original packaging
- Be in resalable condition
- Include proof of purchase
Non-Returnable Items
We cannot accept returns for:
- Used packaging supplies
- Opened packaging materials
- Customized or personalized products
- Clearance items
- Gift cards
Damaged or Incorrect Orders
If you receive:
- Damaged products
- Defective products
- Incorrect items
Please contact us within 7 days of delivery and provide:
- Order Number
- Description of the issue
- Photographs of the product and packaging
We will review the request and provide an appropriate resolution.
Refunds
After the returned products are received and inspected, approved refunds will be issued to the original payment method.
Shipping fees are non-refundable unless the return results from our error.
Return Shipping
Customers are responsible for return shipping costs unless the incorrect or damaged product was shipped by us.
Order Cancellation
Orders may be cancelled before shipment. Once an order has shipped, it must follow the return process.
